Enigma understands the importance of IT Operations management for its clients’ business performance. IT Operations is responsible for the smooth functioning of operational environments and the infrastructure that support application deployment to customers, including the network infrastructure, computer operations, server and device management, help desk services for an organization and IT infrastructure library (ITIL) management.
Our IT operations management services integrate your IT infrastructure with the run side of the business-achieving efficiency in running the business independent of the people supporting it. Our allegiance to the ITIL framework and dedicated support for packaged software and fragmented applications, along with experience in delivering collaborative operations are key enablers in the area of IT Operations Management.
We also use an assessment-based approach-tool consolidation. We understand your company’s current IT landscape and align IT operations with your business strategy to enhance client experience through evaluation, consolidation, modernization, and retirement of tools.
We know that there could be overlaps between IT operations management and application management as well as technical management, However, IT operations management is a distinct function, though both technical and application management can be part of the same.
Again, based on the needs and resources, the IT operations management might be customized to suit the organization, and thus the manner of operation could differ from organization to organization.
Being highly educated in the sphere of IT Operations Management we are ready to provide you with assistance in:
All networking functions related to Internal and external communications.
Management of internal telephone system.
Internal & external telecommunication management for the organization.
Port management in order to facilitate access to outside servers.
Remote access for authorized users to the organization network.
Resolving any issues and monitoring related to network resources.
Management of the server
Storage and network management.
File server and email setup and authorization.
Management of the organization approved devices like laptop, desktop, and mobile computing devices.
Data Center & facility management
Help desk management
Provisioning of users
Providing inputs for configuration audits.
Backup management.
High availability of IT services & Disaster recovery management
Enigma also deals with Server & Device Management and helps its clients with the following steps:
– Server management for infrastructure and applications – Set up configuration, maintenance, patching, repair, upgrades, etc.
– Network and individual storage management to ensure that all applications have access to the storage requirements they need for memory, disk, backup, and archiving.
– PC provisioning – Acquisition, management, configuration, break/fix, applications installation & configuration, upgrades of company approved laptop and desktop devices.
– Mobile device and cell phone telecommunications management – Provisioning, assigning, managing, cell phone contracts, and phone numbers. Provisioning for mobile devices approved by the organization. Providing for BYOD access to the network.
– Desktop, laptop, and mobile device software application licensing and management.
PRIVACY
COMPANY
Business Center, Al Shmookh Building, UAQ Free Trade Zone,
Umm Al Quawain,
United Arab Emirates
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